12bag takes the protection of your personal data seriously. Read this Privacy Policy to learn what data we collect, why we collect it, and how we keep it safe.
12bag never sells your personal data to any third party. Your data is used solely to provide you with a better experience on our platform.
12bag ("we", "us", "platform") is an online gaming and betting platform based in Bangladesh. Protecting the privacy of your personal information is one of our highest responsibilities. This Privacy Policy ("Policy") explains what data we collect, how we use it, and how we keep it secure.
By using 12bag's website or mobile app, you agree to the terms of this Privacy Policy. If you do not agree with any of the terms, please discontinue use of the platform and contact our support team.
12bag handles your data in accordance with international data protection standards and applicable laws in Bangladesh. We believe your data belongs to you, and you should always remain in control of it.
12bag collects two types of data — information you voluntarily provide, and data generated automatically while you use the platform.
12bag collects only the data that is essential to operating our services. We do not request unnecessary information.
12bag uses your data only for specific, legitimate purposes. The table below provides a full breakdown:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account creation and verification | Contractual Necessity |
| Contact Information | Notifications, support, and security alerts | Legitimate Interest |
| Financial Information | Payment processing, AML compliance | Legal Obligations |
| Gaming Activity | Service improvement & personalized experience | Consent / Legitimate Interest |
| Technical Information | Security & Fraud Prevention | Legitimate Interest |
12bag's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience.
You can manage or delete cookies through your browser settings, though some features may become limited as a result.
12bag never sells your personal data to advertisers or any third party for commercial purposes.
However, your data may be shared in certain circumstances:
All third-party providers are required to comply with 12bag's privacy standards and are contractually obligated to protect your data.
How long 12bag retains your data depends on the type of information and applicable legal requirements. As a general rule, we do not keep any data longer than necessary.
Once the retention period expires, data is securely deleted or anonymized.
12bag believes you should have full control over your own data. Your rights are outlined below:
You can request a copy of the data we hold about you. Submit a request to support and it will be provided within 30 days.
If any of your information is incorrect, you can request a correction. Data can be updated through your account settings or by contacting support.
You may request deletion of your data under certain circumstances. However, some data may need to be retained to meet legal obligations.
You may object to your data being used for marketing purposes. Marketing consent can be withdrawn at any time.
You have the right to receive your data in a machine-readable format. Submit a request to our support team.
12bag is strictly for users aged 18 and above. We do not knowingly collect any data from minors.
If we suspect that a minor has registered on 12bag, the account will be closed immediately and all collected data will be deleted. Parents or guardians can report suspicious accounts to our support team.
12bag employs industry-leading technology to protect your data. Security is not just a feature — it is built into the foundation of our platform.
In the event of a data breach, 12bag will notify affected members within 72 hours and take the necessary protective measures.
12bag may update this Privacy Policy from time to time. For significant changes, members will be notified in advance by email or via an in-platform notice. Any updated policy takes effect from the date it is published on the website.
For any questions or complaints about this Privacy Policy, or to exercise your rights, please contact the 12bag customer support team via live chat. We are always ready to help.
12bag uses multiple layers of security to protect your personal data and financial transactions.
Every data transfer between your device and 12bag's servers is protected by 256-bit SSL encryption. No one can intercept or read your data in transit.
12bag uses OTP verification and device recognition at login to ensure only you can access your account.
Real-time algorithms detect suspicious activity. Alerts are sent immediately for unusual logins or transactions.
All data is stored in encrypted databases. Passwords are never stored in plain text — only in hashed form.
Third-party cybersecurity experts regularly audit 12bag's systems. Any vulnerabilities identified are remediated immediately.
12bag collects only the data that is necessary. We never ask for information that is irrelevant or excessive.